Shipping & Delivery Policy

Shipping & Delivery Policy

  1. Shipping Locations

Pustaknaamaa.com ships across India to all serviceable pin codes. Currently, we do not offer international shipping.

  1. Processing Time
  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  1. Estimated Delivery Time
  • Metro Cities: 3-5 business days
  • Tier 2 & 3 Cities: 5-7 business days
  • Remote Locations: 7-10 business days
    Delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or unforeseen circumstances.
  1. Shipping Charges
  • We offer free shipping on orders above ₹X (mention amount, if applicable).
  • A standard shipping fee of ₹49 (mention amount) is applicable on orders below this threshold.
  1. Order Tracking

Once your order is dispatched, you will receive an email/SMS with a tracking link and details. You can track your shipment through our logistics partner’s website.

  1. Cash on Delivery (COD)
  • COD is available for select pin codes.
  • An additional COD handling charge of ₹25 (if applicable) may be levied.
  1. Delayed or Lost Shipments
  • If your order is delayed beyond the estimated time, please contact our support team at info@pustaknama.com.
  • In case of a lost shipment, a full refund or replacement will be provided after verification.
  1. Returns & Replacements

For return or replacement requests due to damage or incorrect items, please refer to our Return & Refund Policy.

For further assistance, contact our customer support at info@pustaknama.com or +91-8800574473