{"id":16,"date":"2022-10-26T10:38:57","date_gmt":"2022-10-26T10:38:57","guid":{"rendered":"https:\/\/pustaknaamaa.com\/?page_id=16"},"modified":"2025-03-15T11:27:49","modified_gmt":"2025-03-15T11:27:49","slug":"refund_delivery_policy","status":"publish","type":"page","link":"https:\/\/pustaknaamaa.com\/refund_delivery_policy\/","title":{"rendered":"Refund and Delivery Policy"},"content":{"rendered":"\r\n<p><strong>Return and Refund Policy<\/strong><\/p>\r\n<p>Thank you for choosing us! We appreciate your trust in our products. Please take a moment to familiarize yourself with our Return and Refund Policy to ensure a seamless shopping experience.*<\/p>\r\n<p><strong>Return and Refund Eligibility:<\/strong><\/p>\r\n<ul>\r\n<li>You can initiate a return or refund request within 2 days of receiving your order.<\/li>\r\n<li>Items sold are generally non-returnable, except in cases of:<\/li>\r\n<\/ul>\r\n<ol>\r\n<li>Wrong item delivery.<\/li>\r\n<li>Receipt of a defective item.<\/li>\r\n<\/ol>\r\n<p><strong>Return and Refund Process:<\/strong><\/p>\r\n<ul>\r\n<li>If you decide to return your order, the refund will be processed as reward points on our website, deducting the applicable shipping costs.<\/li>\r\n<li>In the case of order cancellation post-dispatch, the refund amount will be credited as reward points after deducting the shipping costs.<\/li>\r\n<\/ul>\r\n<p><strong>Delivery Timeframe:<\/strong><\/p>\r\n<div>\r\n<ul>\r\n<li>Orders are expected to be delivered within 5-10 business days, excluding Saturdays. Please note that Saturdays are not considered business days.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<p><strong>Reshipping Charges:<\/strong><\/p>\r\n<ul>\r\n<li>If the courier is returned due to customer unresponsiveness or door lock issues, re-dispatching will incur additional shipping charges payable by the customer.<\/li>\r\n<li>For order cancellations, the refund amount will be credited as reward points after deducting the initial shipping amount.<\/li>\r\n<\/ul>\r\n<p><strong>Reward Points Validity:<\/strong><\/p>\r\n<div>\r\n<ul>\r\n<li>Reward points credited to your account are valid for 1 year from the date of issuance. Please utilize them within this period.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<p><strong>Order Tracking:<\/strong><\/p>\r\n<div>\r\n<ul>\r\n<li>You will receive a tracking number for your order on your registered email once the order is dispatched.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<p>For any return, refund, or cancellation requests, please contact our customer support team within the specified timeframe. We are here to assist you with any queries or concerns.<\/p>\r\n<p>Thank you for your cooperation and for choosing us for your shopping needs!<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Shipping &amp; Delivery Policy<\/strong><\/p>\r\n<ol>\r\n<li><strong> Shipping Locations<\/strong><\/li>\r\n<\/ol>\r\n<p>Pustaknaamaa.com ships across India to all serviceable pin codes. Currently, we do not offer international shipping.<\/p>\r\n<ol start=\"2\">\r\n<li><strong> Processing Time<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>Orders are typically processed within <strong>1-3 business days<\/strong> after payment confirmation.<\/li>\r\n<li>Orders placed on weekends or public holidays will be processed on the next working day.<\/li>\r\n<\/ul>\r\n<ol start=\"3\">\r\n<li><strong> Estimated Delivery Time<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li><strong>Metro Cities:<\/strong> 3-5 business days<\/li>\r\n<li><strong>Tier 2 &amp; 3 Cities:<\/strong> 5-7 business days<\/li>\r\n<li><strong>Remote Locations:<\/strong> 7-10 business days<br \/>Delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or unforeseen circumstances.<\/li>\r\n<\/ul>\r\n<ol start=\"4\">\r\n<li><strong> Shipping Charges<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>We offer <strong>free shipping<\/strong> on orders above \u20b9X (mention amount, if applicable).<\/li>\r\n<li>A standard shipping fee of \u20b949 (mention amount) is applicable on orders below this threshold.<\/li>\r\n<\/ul>\r\n<ol start=\"5\">\r\n<li><strong> Order Tracking<\/strong><\/li>\r\n<\/ol>\r\n<p>Once your order is dispatched, you will receive an email\/SMS with a tracking link and details. You can track your shipment through our logistics partner\u2019s website.<\/p>\r\n<ol start=\"6\">\r\n<li><strong> Cash on Delivery (COD)<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>COD is available for select pin codes.<\/li>\r\n<li>An additional COD handling charge of \u20b925 (if applicable) may be levied.<\/li>\r\n<\/ul>\r\n<ol start=\"7\">\r\n<li><strong> Delayed or Lost Shipments<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>If your order is delayed beyond the estimated time, please contact our support team at <strong>info@pustaknama.com<\/strong>.<\/li>\r\n<li>In case of a lost shipment, a full refund or replacement will be provided after verification.<\/li>\r\n<\/ul>\r\n<ol start=\"8\">\r\n<li><strong> Returns &amp; Replacements<\/strong><\/li>\r\n<\/ol>\r\n<p>For return or replacement requests due to damage or incorrect items, please refer to our <strong>Return &amp; Refund Policy<\/strong>.<\/p>\r\n<p>For further assistance, contact our customer support at <strong>info@pustaknama.com or +91-8800574473<\/strong><\/p>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Thank you for choosing us! We appreciate your trust in our products. Please take a moment to familiarize yourself with our Return and Refund Policy to ensure a seamless shopping experience.* Return and Refund Eligibility: You can initiate a return or refund request within 2 days of receiving your order. Items [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_joinchat":[],"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Delivery Policy - pustaknaamaa.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pustaknaamaa.com\/refund_delivery_policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Delivery Policy - pustaknaamaa.com\" \/>\n<meta property=\"og:description\" content=\"Return and Refund Policy Thank you for choosing us! 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